Hopefully that will be enough to convince Microsoft that this really needs to be taken care of – and they have been awesome so far and so I remain hopeful.
So where is this coming from? I don’t know, but I plan to spend this next week trying everything I can think of to solve the problem or at the very least demonstrate the same issues on three different machines. Every test I’ve run I’ve also loaded onto the Surface Pro 3 and that works great every time. I’ve heard from a few other people having trouble as well and yet I know of others who haven’t. I’ve tried every tweak and hack that I can find, I’ve used internal sound, USB interfaces, passive and powered hubs. The problem isn’t the lack of CPU power or DPC latency on a specific driver as far as I can tell. That should give me enough information to adequately answer the original question.
So I’m about to embark on a mega test to compare the performance of all three, to see if I can replicate the fault and confirm that it’s not a problem with my specific Surface. In the meantime they’ve sent me a replacement SP4 to try and I’ve also managed to borrow another one of a slightly different spec from the good people at Surface UK. I’ve been in contact with Microsoft about it, I’ve submitted audio trace tests and videos of the problem and they tell me they are working on a theory but have yet to come up with a solution. I spent the next month tweaking and testing, reinstalling and retrying but the problems have remained. and I started to hit some problems – clicks and pops in the audio in some DAWs. Then I started to test music software a bit more deeply…. I hit some problems with ASIO4ALL but these were overcome and I did some demos of making music with Stagelight – it was all looking good. So when the SP4 arrived I got stuck in and started making videos about how to set it up for music. The Surface Pro 3 had shown itself to be very capable and I’d had 18 months of music making and live performance out of it. When I got the Surface Pro 4 back in January I absolutely assumed that this was going to be an awesome music making machine.
Sorry for the long gap since my last post but it’s been a bumpy ride. UPDATE: Check later posts for news on how the PS4 has improved greatly over time.
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